Property Management Partners: Set Up Process 

Follow these four steps to ensure your guests never miss a chance to explore the local area and create lasting memories while at your vacation property. Each step is essential for maximizing guest engagement and bookings.

1. Online Setup

• Make your experiences discoverable on your website where your guests are already browsing. Embed your custom microsite link on your website

• Add the link to your website's navigation menu, typically under 'Things to Do,' 'Local Experiences,' or 'Explore the Area.' 

• Verify that the experiences tab on your homepage takes you to experiences page

• Test the link from different devices (desktop, mobile, tablet) to ensure a smooth user experience.

2. Guest Communication

Integrate experiences into your existing guest touchpoints for maximum visibility.

• Update your guest messaging templates (email + SMS) Use the suggested message templates provided in your welcome email, or customize them to match your brand voice. Include the microsite link in pre-arrival, arrival, and mid-stay messages.

• Add your QR code image to pre-arrival messaging Include the QR code as an image in your pre-arrival email. Guests can scan it directly from their phone to view experiences before check-in.

• Include a short blurb about unique experiences Add 2-3 sentences to your welcome email or digital guest book highlighting the curated local experiences available. Example: 'Explore Charleston like a local! Scan the QR code in to discover kayaking, food tours, ghost walks, and more that are all bookable instantly.'

3. In-Home Experience Collateral

Place physical reminders in your properties where guests will see them.

• Place QR code stickers or magnets in each property
  Recommended locations: guest book cover, refrigerator (magnet), kitchen counter,
  coffee table, or entry table.

• Display tabletop cards or door hangers in visible guest areas
  Door hangers work well on doors leading outside. Table tents are perfect for kitchen or
  living room tables where guests gather.

• Suggested Placement Guide:
  • Magnets: Refrigerator
  • Door Hanger: Door leading outside or to patio/deck
  • Stickers: Guest book, welcome binder
  • Table Tent: Kitchen table or living room coffee table

4. Team & Guest Support

Ensure your team is informed and guests have ways to share their experiences.

• Make sure frontline and housekeeping staff know about the program. Brief your team on what Explorabout is and how it benefits guests. Housekeeping can alert you if any QR codes or collateral materials are missing from properties.

• Encourage guests to share feedback or photos from their experiences
  User-generated content is gold for your social media! Ask guests to tag your property
  when they share photos from local experiences. This boosts your visibility and shows
  future guests what they can do.

Questions?

Contact: kaylee@explorabout.com / allie@explorabout.com / karen@explorabout.com

Call or text: 252-EXPLORA (252-397-5672)