---
title: Troubleshooting & FAQs
description: Find answers to common questions from Property Managers and Tour Operators with step-by-step troubleshooting guides and helpful support resources. Quickly resolve issues and get the assistance you need in one place.
---

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1. [Explorabout Knowledge Base](https://www.help.explorabout.com/support?hsLang=en)
2. [Troubleshooting](https://www.help.explorabout.com/support/troubleshooting?hsLang=en)

# Troubleshooting & FAQs

## Common Questions

- **What if a guest has an issue with an experience booking?   
  Answer:** Direct guests to contact [**Explorabout**](https://www.explorabout.com/) support directly at hello@explorabout.com or (252) 397-5672. We handle all booking issues, changes, and cancellations so you don't  
  have to.
- **Can I customize which experiences appear on my microsite?  
  Answer:**  Currently, all experiences in your market area are displayed. If you have specific  
  requests or want to recommend certain operators, contact your Partner Success Lead
- **How do I order more QR code stickers or marketing materials?**  
  **Answer:** Email hello@explorabout.com and karen@explorabout.com with your request and property address. We'll ship materials at no cost
- **What if my microsite link isn't working?**  
  **Answer:**  First, verify you're using the exact link provided in your welcome email. If issues  
  persist, contact support immediately
- **Can I refer multiple tour operators?**  
  **Answer:** Absolutely! You earn a referral bonus for each tour operator you refer who is vetted  
  and onboarded to the platform. The more quality operators you bring, the better the  
  experience selection for your guests

##### **Technical Issues**

**QR Code Not Scanning:**  
• Ensure the code is clean and unobstructed  
• Try scanning from different distances (6-12 inches works best)  
• Request a replacement if the code is damaged

**Website Integration Issues:**  
• Check that the link is exactly as provided (no extra spaces or characters)  
• Test on multiple browsers and devices  
• Contact support if issues continue

#### **Questions?** Contact our team:

**Kaylee Shinaver**  
Solutions Director  
**Email: kaylee@explorabout.com

Karen Piscitelli**  
Founder  
**Email: karen@explorabout.com

Call or text: 252-EXPLORA (252-397-5672)**

**For urgent issues:**  
• Email hello@explorabout.com  
• Email hello@explorabout.com with **'URGENT'** in the subject line

- [General](https://www.help.explorabout.com/support/general?hsLang=en)
- [Property Manager](https://www.help.explorabout.com/support/property-manager?hsLang=en)
- [Tour Operator](https://www.help.explorabout.com/support/tour-operator?hsLang=en)
- [Troubleshooting](https://www.help.explorabout.com/support/troubleshooting?hsLang=en)

# Explorabout

Questions?

Contact: [hello@explorabout.com](mailto:hello@explorabout.com)/  [kaylee@explorabout.com](mailto:kaylee@explorabout.com) / [karen@explorabout.com](mailto:karen@explorabout.com) / [go@explorabout.com](mailto:go@explorabout.com)   
Call or text: 252-EXPLORA (252-397-5672)

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